• I have a technical problem with my online Background Screening Form

Modified on Tue, 25 Feb at 12:28 PM

[CA]


This article relates to https://candidateportal.verifile.co.uk/



If you come across a technical glitch in the online form, please contact the Candidate Team via Live Chat, email us on hello@verifile.co.uk, or call the Candidate Team +44 (0) 1234 339 300.  


When you raise the issue with a member of our team, we can access the form and discover what the reason for the issue. 

In some circumstances, they might escalate the issue to our I.T. department to review. 

If the issue is escalated and once we resolve the problem, a team member will then call you initially or email updating you on the fix. 

We can often solve the issue whilst we are initially speaking with you, as it may be a simply browser issue or error within the form.



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