Even the most sophisticated software can experience temporary glitches and errors.
This article will explain what to do in the unlikely event you encounter an error or warning when interacting with your background screening form on the candidate portal.
ERRORS
Message | Explanation |
Unable to load user | When any page is open and our service/their network is down, we cannot load the required user information. Once either network is restored, try again. |
Unable to get user profile | When the user is trying to load the Account Management page and our service/their network is down, we cannot load the required user information. Once either network is restored, try again. |
Unable to link Data Request | When users click the invite link and then log into their account, a "data request" is linked to their account in the background. If this linking fails, the order won't be displayed on their dashboard. |
Data Request saved failed to save | When users are completing the background screening form, and the form cannot save for any reason, this error will be displayed. |
Data Request failed to submit | When users have completed the form and are trying to submit it, should the submission fail for any reason, then this error will be displayed. |
Unable to load Checks | When the user is trying to load the dashboard page and our service/their network is down, we cannot load the required data requests information. Once either network is restored, try again. |
Unable to upload document '{fileName}' - Incorrect file type | When the user is trying to upload a document and the file type is unsupported, this error is displayed. See link below for acceptable file types. |
Unable to upload document '{fileName}' - max file size 5mb | When a user is trying to upload a document, that's above 5mb, this error is displayed. See link below concerning maximum file sizes. |
Failed to download document '{filename} | When the user is trying to download a document, they have previously uploaded and that fails for any reason, this error is displayed. |
Unable to find check | When the user is trying to load the data request page and our service/their network is down, we cannot load the required data request information. Once either network is restored, try again. |
Unable to load documents | When the user is trying to load the data request page (the upload component) and our service/their network is down, we cannot load the required documents information. Once either network is restored, try again. |
WARNINGS
Message | Explanation |
You need to allow support cookies to use this feature. | Displayed when support cookies have been declined and the user is trying to use the Live Chat widget. The user can opt into cookies via Account Management and refreh the page. |
You need to allow accessibility cookies to use this feature | Displayed when accessibility cookies have been declined and the user is trying to use Equalweb. The user can opt into cookies via Account Management and refreh the page. |
INFORMATION
Message | Explanation |
{DataRequest.OrderNumber}' copied to clipboard | On the dashboard, you can click the VF reference number and it'll automatically be copied to your clipboard. When that happens, this notification is displayed. |
SUCCESS
Message | Explanation |
Password Has Been Changed | Password changed successfully |
Email has been changed | Email address changed successfully |
Data Request Linked | The order has been linked to the users account successfully after clicking through from the invite email. |
Data Request saved successfully | Displayed when the user saves the form and the form is successfully saved |
RELATED CONTENT
• What document formats are acceptable for uploads?
• Are there any file size limitations for documents sent to Verifile?
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