Having Trouble Uploading Your Passport? Here's How to Fix It

If your passport image was rejected — don’t worry! This is a common issue and usually easy to sort out. For legal and security reasons, we follow strict ID image standards, so even small mistakes can lead to a rejection.

Here’s how to make sure your next upload gets accepted.

❌ Common Reasons We Might Reject Your Passport Image

• The image is blurry, too dark, or low quality

• Parts of the passport are missing (like the photo or the numbers at the bottom)

• The file type isn’t supported or is too small/corrupted

• There’s a glare, shadow, or reflection over the page

• We can’t confirm it’s real — scanned copies or edited photos are not accepted

Examples of invalid & valid passport images

How to fix it

✅ What a Good Passport Image Looks Like

• It’s taken in a well-lit space (daylight works great)

• The entire passport page is visible — no corners cut off

• The text and photo are clear and easy to read

• There are no shadows or bright lights on the page

• It’s uploaded as a JPEG or PDF file

? Tip: Don’t scan or edit the passport image — just take a clear photo using your phone or camera.