[CA]
This article relates to https://candidateportal.verifile.co.uk/
If you believe some of the information in your background check is inaccurate or refers to someone else, you have the right to raise a dispute. Verifile will investigate fully and update your report if necessary.
How to raise a concern
- Use Live Chat contact us to tell us what you believe is incorrect.
- Clearly describe the issue (e.g., “This job history entry does not belong to me.”).
- If possible, provide supporting documents to help us verify your claim.
We understand how stressful this may feel. Use a contact option below if you're unsure how to proceed. We're here to help.
What happens after you raise a dispute?
Verifile will review the claim and contact the original data provider (e.g., employer, academic institution, public records).
If a mistake is confirmed, we’ll correct your report and notify the organisation that requested it.
If the information is verified as correct, we will explain the outcome clearly and let you know what steps you can take if you still disagree.
Need help?
Live Chat is available below right, and you can self-serve via our Help Centre.
Call us at +44 (0) 1234 339 300 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email hello@verifile.co.uk.
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