• How does Verifile handle client and candidate information?

[CA]

Verifile is committed to protecting every individual’s privacy rights.

We build trust with our clients, colleagues and third-party suppliers by holding ourselves to the highest standard of ethical compliance. We also hold multiple certifications crediting our security for data information.

We screen all our employees under 'British Standard 7858' and ensure they are trained to upkeep security and data protection for their role.

For our clients, Verifile, as a company, is the Data Processor for candidates. This means the client, as the prime controller of the candidate’s private information, is ultimately responsible for the data held for each candidate.

If you have any queries about your information held on Verifile’s system or you wish to withdraw or remove data from our system, you will need to contact the organisation who placed the background screening order on our system.

We dedicate ourselves to providing excellent customer service for our clients and candidates and understand that not all individuals can be satisfied with their experience.

We want to do all we can to resolve any dissatisfaction, therefore, to file a complaint, contact us in the following ways:

• Use our Live Chat service, found below right.

• Call +44 (0) 1234 339 300,
• email hello@verifile.co.uk,
• Contact your potential employer.

If our resolution does not satisfy your complaint, you may complain to the Information Commissioner’s Office. Contact us | ICO.

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Verifile - privacy notice

privacy@verifile.co.uk

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