[CA]
This article relates to https://candidateportal.verifile.co.uk/
In some rare instances, your chosen app for your Digital ID check may misread the information on your ID documents, resulting in your name being incorrect, or errors that state your information doesn't match.
As long as your ID documents are in your full and current legal name, we can correct this information for you.
Please provide us with copies of the ID documents you scanned and contact us before you submit the online form.
Contact us via Live Chat, or email the scanned document to [email protected], stating the reason for inclusion and your Verifile Reference Number (VFXXXXXXX).
Well then raise this issue with our IT team and notify you once they correct it, allowing you to proceed with the screening form.
RELATED CONTENT
Please note: If the documents you scanned do not display your full current legal name, we cannot update this information. A new order will be required.
Digital ID User Guide / Post Office EasyID / Yoti
Can I use a passport in my maiden name?
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