[CA]
This article relates to https://candidateportal.verifile.co.uk/
Once your background check information is submitted, you're unable to edit any of this information.
Therefore, if your legal name has changed since you submitted the information on your candidate portal, it is imperative that you let us know as soon as possible.
This change can have a big impact on your checks, so it's important that we know as early in the process as possible.
Since many checks, such as DBS checks, require this information, you will probably need a new order if any of your checks have started or finished processing.
In this case, you will need to ensure the new form is filled out with your up-to-date current legal name.
If none of your checks have begun, it is likely we can update this so that your checks can proceed as normal—hence why we would require this update to be disclosed to us as early as possible.
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You can find more information regarding your name history prior to submission here.
Digital ID pulled over my data incorrectly. What do I do?
My name is spelt /spelled incorrectly
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Call us at +44 (0) 1234 339 300 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email hello@verifile.co.uk.
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