• Why has Verifile requested more documents or information?

Modified on Tue, 6 Aug at 5:24 PM

We may request additional information in order to progress your background check.

Sometimes the information you provide in your candidate portal is only a starting point and may not be enough to complete the background check.

If we have requested further information and have not heard back from you after a certain number of attempts, we may not be able to proceed - meaning your checks could be closed because of insufficient information.

It is vital to respond to our requests in a timely fashion, or keep us updated if you will need more time in order to provide the requested information.

• How to upload documents to the candidate portal
• Do I need to Password Protect documents?

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