• Can I see where I am in the Background Checking Process?

[CA]

This article relates to https://candidateportal.verifile.co.uk/

Based on the type of service the client (prospective employer) has ordered, we may or may not provide the candidate an update on a check.

If we can't provide an update, we'll advise which checks are still in progress and those yet to be completed.

You can, of course, log in to your candidate portal and visualise where you are in the process.

This is a rough guide only and doesn't give timelines.

Look at the top of each section for the status of any checks.

The below image shows 3 checks, each with a unique status, from Action Required, cancelled, and Complete.

You should complete any Action Required requests as soon as possible. You'll also see how many hours are remaining to complete said task and your VF Reference Number for your convenience.

We cannot discuss any results of a check. If we can't provide the update, you must contact the client (employer) directly.

To see which stage you are at in the screening process, you can contact us via Live Chat, the Candidate Helpline on +44 (0) 1234 339300, or email [email protected].

A member of the candidate team can provide a brief update on which stage you are in and if any additional information is required.

Note: Verifile is constantly developing our system and processes, and we are exploring other ways to inform you of our progress.

Many Verifile orders have bespoke policies put in place by organisations who order background checks. Sometimes, the employer can only provide updates.

If you are unsure if the employer manages your order; you can contact the Candidate Team or your employer for further clarification.

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