• Emails from Verifile are going to my junk folder. How can I correct this?

Sometimes, your email provider may mark our emails as spam or junk.

To 'whitelist' Verifile's email addresses and ensure that any emails from us are no longer delivered to your junk folder, you will first need to locate an email that you have received from the selected email address (usually hello@verifile.co.uk or donotreply@candidateportal.verifile.co.uk).

Once you've located the relevant email, you'll need to click the toolbar in your email app and click 'Not Junk' or 'Not Spam'. Alternatively, if you have the email open, you can select the 'It's not junk' link at the top of your page.

Lastly, you can also add the chosen email address to your safe senders list or contact book within your email account.

Implementing any of the above options will prevent future emails from being marked as spam.