If you've logged in and the screen says there's nothing to complete / no items available, don't worry — it usually means your application has already been submitted or is waiting for further steps from someone else.

Why am I seeing this message?

• You’ve already submitted everything. If your part is done, the system won’t show any active tasks.
• Your employer or sponsor hasn’t opened the checks yet. Sometimes, organisations create accounts in advance and activate the forms later.
• There may be a technical delay. Occasionally, your form might take a few minutes to load. Try logging out and back in again after 10–15 minutes.

If you're unsure contact our team at an option below.