[CA]
This article relates to https://candidateportal.verifile.co.uk/
If your name appears incorrectly on the Verifile Candidate Portal, don't worry — it's usually a quick fix. Your name is pulled from the details your employer or sponsor provided when they invited you.
How to fix a spelling error in your name
You’ll need to contact the team managing your background check to get this corrected. Here's what to do:
- Look at your invitation email – it should include contact details for your sponsor or employer
- Reach out and explain what needs correcting
- They’ll update your details and let us know if necessary
Verifile can’t directly change your name unless the request comes from the company that requested your check. This helps us protect your data and maintain audit records.
Need help finding the right contact?
If you don’t know who to speak to, or the email isn’t clear, you can reach out to our support team and we’ll try to point you in the right direction.
Need help?
Live Chat is available below right, and you can self-serve via our Help Centre.
Call us at +44 (0) 1234 339 300 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email hello@verifile.co.uk.
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